Shipping Policy

At ECOHUB, we work with fulfillment and delivery partners to ship your order to the destinations listed below. Please review our shipping rates, estimated delivery times, and delivery information before placing your order.

Shipping Rates and Estimated Delivery Times

All shipping charges and free shipping thresholds below are in U.S. dollars (USD).

United States — Contiguous 48 States and Washington, D.C.

Service: ECOHUB Fast Delivery
Shipping fee: $8.99
Free shipping on eligible orders of $79 or more
Estimated delivery: 3–5 business days

Canada — 10 Provinces

Service: ECOHUB Fast Delivery
Shipping fee: $9.99
Free shipping on eligible orders of $79 or more
Estimated delivery: 3–5 business days

European Union

Service: ECOHUB Fast Delivery
Shipping fee: $8.99
Free shipping on eligible orders of $79 or more
Estimated delivery: 3–10 business days

We ship to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Availability for a specific address, including offshore or special territories, is subject to the delivery options available at checkout.

United Kingdom

Service: ECOHUB Fast Delivery
Shipping fee: $8.99
Free shipping on eligible orders of $79 or more
Estimated delivery: 3–10 business days

We ship to England, Scotland, Wales, and Northern Ireland. British Forces Post Office (BFPO) addresses are excluded.

Australia

Service: ECOHUB Fast Delivery
Shipping fee: $9.99
Free shipping on eligible orders of $89 or more
Estimated delivery: 3–12 business days

Remote U.S. Destinations

Service: ECOHUB Remote Area Delivery
Shipping fee: $24.99
Free shipping is not available
Estimated delivery: 5–15 business days

This rate applies to Alaska, Hawaii, Guam, Puerto Rico, and the U.S. Virgin Islands.

Free Shipping

Free shipping eligibility is based on the merchandise subtotal after discounts, excluding taxes and shipping charges.

Orders must meet the threshold for their delivery destination. Remote U.S. destinations are not eligible for free shipping, regardless of order value.

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Destinations and Addresses We Do Not Currently Serve

We currently do not ship to American Samoa, the Federated States of Micronesia, the Marshall Islands, the Northern Mariana Islands, or Palau.

We do not ship to U.S. APO, FPO, or DPO military addresses; Yukon, the Northwest Territories, or Nunavut in Canada; or British Forces Post Office (BFPO) addresses.

Destinations outside the shipping regions listed in this policy are not currently available unless a delivery option is offered at checkout.

Order Processing and Fulfillment

Orders are prepared for shipment after payment has been confirmed and inventory availability has been checked.

We prioritize fulfillment from a local or regional warehouse when the items you order are available there. Depending on the product, destination, and stock availability, your order may instead ship from another warehouse, including a warehouse in China.

Items in the same order may ship from different locations. If an item is unavailable or we become aware of a significant fulfillment delay, we will contact you using the details provided with your order.

About Delivery Estimates

The delivery times listed above are estimates, not guaranteed arrival dates. Delivery may vary depending on the fulfillment location, destination, inventory availability, carrier operations, and customs processing.

Business days generally mean Monday through Friday, excluding public holidays at the relevant fulfillment location or destination.

Any order-specific estimated delivery date shown at checkout or provided in your order updates should be read together with this policy. If you need an item for a particular travel date, please contact us before ordering.

Tracking Your Order

Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

Tracking updates may not appear immediately after the shipping confirmation is sent. Please allow time for the carrier to receive and scan your parcel.

If you have not received your shipping confirmation or need help tracking an order, contact help@ecohubtravel.com with your order number.

Split Shipments

If your order contains multiple items, they may arrive in separate packages and on different dates. Separate tracking information will be provided when available.

You will not be charged additional shipping solely because we choose to split your order into multiple shipments.

Shipping Addresses and Changes

Please check that your delivery address, postal code, and contact information are complete and accurate before placing your order.

If you need to change your shipping address, contact us as soon as possible. We will try to assist, but changes may not be possible once an order has entered fulfillment or has shipped.

If a parcel is returned because of an incorrect or incomplete address provided by you, we will contact you to arrange the next steps. Additional shipping charges may apply if you request reshipment. This does not apply to errors caused by ECOHUB or its delivery partners.

Delivery Delays and Missing Packages

Severe weather, public holidays, peak shopping periods, customs inspections, and carrier disruptions may affect delivery times.

If your order has not arrived within the estimated delivery window, please contact us so we can investigate with our fulfillment or delivery partners and help resolve the issue.

If tracking shows your parcel as delivered but you cannot find it, please check your delivery address, safe places around your property, and with household members, neighbors, or building management. If it is still missing, contact us promptly.

We will assist with the investigation and provide an appropriate resolution based on the findings and your rights under applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged or incorrect, please contact us within 7 days at help@ecohubtravel.com with your order number and clear photos or videos.

If you discover a defect in materials or workmanship within 30 days of delivery, please contact us for assistance.

Once the issue is verified, you may choose a replacement or a refund in accordance with our Return & Refund Policy. These notification periods do not limit your statutory consumer rights under applicable law.