Privacy Policy

ECOHUB (referred to as “ECOHUB,” “we,” “us,” or “our”) respects and values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.ecohubtravel.com, create a customer account, purchase a product, submit a product review, subscribe to marketing emails, contact us, or otherwise use our website and related services (collectively, the “Services”).

The website is operated by Wolonggang Import and Export Co., Limited and is powered by Shopify. Unless otherwise stated in this Privacy Policy, Wolonggang Import and Export Co., Limited is the controller of the personal information processed through this website for purposes of applicable data protection laws.

Please read this Privacy Policy carefully. Your privacy rights may vary depending on the country or region in which you live.

1. Personal Information We Collect

The personal information we collect depends on how you interact with the Services, the features you use, and where you live. It may include:

Contact and Identity Information

Your name, email address, telephone number, billing address, shipping address, and other contact information.

Customer Account Information

Information used to create and manage your customer account, account preferences, login or authentication information, and order history associated with your account. Authentication may be handled by Shopify or another supported sign-in service.

Order and Transaction Information

Products you view, add to your cart, or purchase; order value, discounts, shipping method, order status, purchase history; and information relating to cancellations, returns, refunds, product quality issues, and other after-sales requests.

Payment Information

Payments are processed by Shopify Payments, PayPal, Shop Pay, Apple Pay, Google Pay, or other payment providers made available at checkout. These providers may collect your payment card or other payment credentials. ECOHUB generally receives only the limited payment and transaction information needed to process orders, confirm payments, issue refunds, and prevent fraud, and does not directly store complete payment card numbers or card security codes.

Communications With Us

Information and attachments you provide when you contact customer service, make a complaint, request a return, report a product quality issue, make another after-sales request, or communicate with us by email, form, or another channel.

Product Reviews and Content You Submit

Ratings, review text, display names, photographs, or videos you submit. Reviews and related content that you choose to submit publicly may appear on the website and be visible to other visitors.

Device and Usage Information

Your IP address, browser type, device type, operating system, network connection, language and region settings, unique device or online identifiers, access times, referring source, and information about how you browse pages, click links, search for products, add items to your cart, and otherwise use the website.

Marketing, Advertising, and Inference Information

Information about whether you subscribe to or engage with marketing emails, your interactions with advertisements, advertising attribution information, and likely preferences inferred from your website activity, purchases, or interests.

We do not ask you to provide government identification numbers, health information, or other sensitive personal information through the website. Please do not include unnecessary sensitive information in product reviews or ordinary customer service communications.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you, such as when you place an order, create an account, subscribe to emails, submit a review, or contact us;

  • Automatically, from your browser, device, and website activity through cookies, pixels, tags, SDKs, and similar technologies;

  • From service providers, including Shopify, payment providers, carriers, warehouses, email service providers, analytics providers, and advertising partners; and

  • From business partners or other third parties, such as advertising performance, attribution, or audience-related information provided by Meta and Google, where permitted by applicable law.

3. How We Use Personal Information

We may use personal information to:

  • Provide the Services and fulfill orders, including processing payments, confirming orders, arranging storage and delivery, sending order updates, and handling cancellations, returns, refunds, product quality issues, and other after-sales requests;

  • Manage customer accounts, including creating, authenticating, maintaining, and securing accounts and displaying order history;

  • Provide customer support, respond to inquiries, handle complaints, resolve order or product issues, and maintain our customer relationships;

  • Display and manage product reviews, including receiving, moderating, publishing, and administering reviews and related content;

  • Improve our website and Services, including analyzing traffic, referral sources, website performance, user experience, product performance, and marketing effectiveness;

  • Market and advertise, including, where we have the required consent or are otherwise permitted by law, sending promotional emails and abandoned cart or checkout reminders and using Meta, Google, and related services for advertising, measurement, audience insights, and personalized advertising;

  • Maintain security and prevent fraud, including verifying transactions, detecting and preventing fraud, abuse, malicious activity, and security incidents, and protecting our customers, ECOHUB, and others;

  • Comply with legal obligations, including tax, accounting, consumer protection, data protection, and other legal requirements; responding to lawful government, court, or law-enforcement requests; and establishing, exercising, or defending legal claims; and

  • Operate our business, including administration, audits, business planning, and evaluating or carrying out a reorganization, merger, financing, or transfer of assets.

4. Legal Bases for UK and EEA Users

Where UK or European Economic Area data protection law applies, we rely on one or more of the following legal bases, depending on the processing activity:

  • Performance of a contract, where processing is necessary to accept and fulfill your order, process payment, provide delivery, handle returns and refunds, or manage your customer account;

  • Compliance with a legal obligation, where processing is necessary to meet tax, accounting, consumer protection, or other legal requirements;

  • Legitimate interests, where processing is necessary to secure the website and transactions, prevent fraud, provide customer support, analyze and improve the Services, and reasonably operate and develop our business. When relying on legitimate interests, we consider and balance those interests against your rights; and

  • Consent, including for non-essential cookies, personalized advertising, or email marketing where consent is required. You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, and similar technologies to:

  • Operate essential functions such as the cart, checkout, account sign-in, and website security;

  • Remember language, region, and other preferences;

  • Analyze website use and performance through Shopify and Google Analytics 4; and

  • Measure advertising, attribute conversions, and provide relevant or personalized advertising through Meta Pixel, Facebook & Instagram, Google Ads, and related services.

Where required by applicable law, we request consent before using non-essential cookies or similar technologies. You can change your choices through Manage preferences in our cookie banner. Refusing non-essential cookies will not prevent basic shopping functions, but it may affect personalization, analytics accuracy, or advertising relevance.

You can also block or delete cookies through your browser settings, although some website features may not function properly as a result. For information about cookies Shopify uses on merchant storefronts, please review the Shopify Cookie Policy.

6. Marketing Emails and Abandoned Checkout Reminders

If you subscribe to marketing emails, or where otherwise permitted by applicable law, we may use Shopify Email to send you news, offers, and other promotional communications. We may also send cart or checkout reminders based on your shopping activity and marketing preferences.

You can stop receiving promotional emails at any time by selecting Unsubscribe in an email. Even after you unsubscribe, we may continue to send non-marketing service messages, such as order confirmations, shipping notices, security alerts, and refund communications.

We do not currently use text messages for marketing. If we introduce SMS marketing in the future, we will update this Privacy Policy and obtain any consent required by applicable law before collecting or using information for that purpose.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described above:

  • Shopify, which supports website hosting, customer accounts, carts, checkout, order management, analytics, marketing, Shopify Email, Shop Pay, and other ecommerce functions;

  • Payment and digital wallet providers, including Shopify Payments, PayPal, Shop Pay, Apple Pay, and Google Pay, for payment authorization, transaction processing, refunds, and fraud prevention;

  • Warehouses, suppliers, carriers, and fulfillment providers, including providers located in mainland China and warehouses and carriers located in relevant sales countries or regions, for picking, packing, delivery, customs clearance, returns, and after-sales support;

  • Advertising and analytics partners, including Meta (Facebook and Instagram) and Google (Google Analytics 4 and Google Ads), for analytics, advertising, retargeting, attribution, and measurement;

  • Review and website-feature providers, where used to collect, host, moderate, or display product reviews or support customer account and website functions;

  • Professional advisers and public authorities, including lawyers, accountants, auditors, insurers, regulators, courts, and law-enforcement authorities, where required by law or necessary to protect legal rights;

  • Parties to a business transaction, including prospective or actual buyers, investors, lenders, and advisers in connection with a merger, acquisition, financing, reorganization, insolvency, or transfer of all or part of our business or assets; and

  • Other parties you authorize, when you request, direct, or consent to the disclosure.

These parties may process personal information under their own privacy notices. We require service providers processing personal information on our behalf to use it only as necessary to provide the agreed services and as permitted by law.

8. Our Relationship With Shopify

Our store is powered by Shopify. Information you submit through the website is transmitted to Shopify and may be processed by Shopify and its service providers outside your country or region to operate, protect, improve, and personalize Shopify’s services.

Certain Shopify features may combine information from your interactions with our store, other Shopify merchants, and Shopify services. Where Shopify determines the purposes and means of processing for its own purposes, it may act as an independent controller. You can review the Shopify Consumer Privacy Policy and manage certain choices provided directly by Shopify through the Shopify Privacy Portal.

9. Sale, Sharing, and Targeted Advertising Choices

We do not sell personal information for money. However, under certain U.S. state privacy laws, disclosing online identifiers and website activity information to Meta, Google, Shopify, or other advertising and analytics services may be considered a “sale,” “sharing,” or processing for “targeted advertising.”

Where applicable law gives you the right to opt out, you can use Your Privacy Choices in the website footer or visit our Data Sharing Opt-Out Page.

If your browser sends a supported Global Privacy Control (GPC) signal, we will treat it as an opt-out request for that browser or device where required by applicable law and technically supported. Other than GPC, we do not currently respond to other “Do Not Track” signals.

We will not discriminate against you for exercising applicable privacy rights. We do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders and providing after-sales service, maintaining customer accounts, satisfying tax, accounting, and other legal obligations, resolving disputes, enforcing agreements, and protecting the security of our website and business.

The specific retention period depends on the type of information, the purpose for which it is used, our relationship with you, applicable legal retention requirements, and whether continued retention is necessary. When information is no longer required, we will delete, anonymize, or otherwise handle it appropriately under applicable law. Where immediate deletion is not possible for backup, technical, or legal reasons, we will restrict further use as appropriate.

11. International Data Transfers

ECOHUB operates from Hong Kong and uses global service providers, supply-chain providers located in mainland China, and warehouses and carriers located in various countries or regions. Your personal information may therefore be transferred to, stored in, or processed in countries outside the place where you live, where data protection laws may differ.

We make these transfers only as necessary to fulfill orders, provide the Services, or carry out the other purposes described in this Privacy Policy. Where required by applicable law, we use appropriate safeguards, which may include approved standard contractual clauses, data transfer agreements, or other lawful transfer mechanisms.

12. Information Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. However, no method of internet transmission or storage is completely secure. Please protect access to your account and email and avoid sending sensitive information through unsecured channels.

13. Your Privacy Rights

Depending on the laws where you live, you may have some or all of the following rights:

  • To confirm whether we process your personal information and request access to relevant information or a copy;

  • To correct inaccurate or incomplete personal information;

  • To request deletion of your personal information;

  • To request restriction of certain processing;

  • To object to processing based on legitimate interests, direct marketing, or targeted advertising;

  • To receive certain personal information in a portable format or request its transfer to another party where feasible;

  • To withdraw consent previously given;

  • To opt out of the sale or sharing of personal information or targeted advertising, as those terms are defined by applicable law;

  • To appeal our refusal of a privacy request where applicable law provides that right; and

  • To complain to the data protection or privacy authority in your country or region.

These rights are not absolute and may be subject to conditions and exceptions under applicable law. To protect your information, we may need to verify your identity. Where permitted by law, you may authorize an agent to make a request on your behalf, but we may require proof of authorization and may verify your identity directly.

To exercise your rights, email help@ecohubtravel.com or use the privacy-choice tools available on the website. We will respond within the time required by applicable law.

14. Children’s Privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact help@ecohubtravel.com so that we can review the matter and take appropriate action under applicable law.

15. Third-Party Websites and Services

The website may contain links to third-party websites, social platforms, or services. We do not control the privacy or security practices of those parties. When you leave our website, we encourage you to review the relevant third party’s privacy notice. A third-party link does not, by itself, mean that we endorse or guarantee that party’s privacy practices.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, Services, or legal requirements. We will post the revised version on this page and update the “Last updated” date above. Where required by law, we will provide additional notice or request renewed consent.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise an applicable privacy right, please contact us:

Email: help@ecohubtravel.com
Data Controller: Wolonggang Import and Export Co., Limited
Address: Room 1208, Block L, Yee Fung Court, Wan Shan, New Territories, Hong Kong

If you are dissatisfied with our response, you may also have the right to lodge a complaint with the data protection or privacy authority in your country or region.