Refund Policy

We want you to be satisfied with every ECOHUB purchase. If an item does not meet your expectations or there is a problem with what you received, you may request a return, replacement, or refund in accordance with this Policy.

30-Day Returns

We offer a 30-day return period beginning on the date your item is delivered.

To qualify for a standard return under our voluntary 30-day return policy, the item must:

Be unused and in the same condition in which you received it;
Have all original tags attached;
Be free from stains, odors, scratches, wear, damage, or other signs of use;
Not have been used for travel, outdoor activities, or regular everyday use; and
Be accompanied by a valid order number or other proof of purchase.

These conditions apply to ECOHUB’s voluntary 30-day return policy and do not limit any statutory consumer rights you may have under applicable local law.

Standard returns requested after 30 days are generally not accepted. ECOHUB does not provide a separate manufacturer’s warranty, extended warranty, lifetime warranty, or other commercial warranty. However, this Policy does not limit any consumer right or remedy that cannot lawfully be excluded.

How to Request a Return or Resolution

Please contact us first at:

help@ecohubtravel.com

Please include:

Your order number;
The name or email address used to place the order;
The reason for the return or after-sales request; and
Clear photos or videos if the item is damaged, defective, or otherwise has an issue.

Once a standard return request has been confirmed, our customer service team will provide the applicable return address and instructions.

Do not send a standard return to the company address displayed on our website unless specifically instructed by our customer service team. Returns sent to an address that we did not provide or confirm may not be received or processed properly.

Standard Return Shipping

For a return due to a change of mind, no longer wanting the item, or another reason unrelated to product quality, you are responsible for the cost of return shipping.

We recommend using a trackable shipping service and retaining your shipping receipt. ECOHUB is generally not responsible for a return package that is lost or damaged before it reaches the designated return address, except where applicable law provides otherwise.

You do not need to return an item that has been verified as damaged on arrival, incorrect, or affected by an eligible defect in materials or workmanship. You will therefore not be charged return shipping for these verified issues.

Items Damaged on Arrival or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged or is different from what you ordered, contact us within 7 days of delivery at help@ecohubtravel.com. Please provide your order number and clear photos or videos showing the issue.

Once the issue has been verified, you may choose either:

A replacement sent by ECOHUB at no additional charge; or
A refund for the affected item to your original payment method.

You do not need to return the affected item. If you choose a replacement and the original item is unavailable, we will contact you and, with your agreement, provide an appropriate substitute or issue a refund.

The 7-day notification period is intended to help us resolve problems that existed when the order arrived. It does not limit any statutory consumer rights available under applicable law.

Defects in Materials or Workmanship

If you discover a product issue within 30 days of delivery that is reasonably determined to result from a defect in materials or workmanship, contact us at help@ecohubtravel.com and provide your order number together with clear photos or videos showing the issue.

Once the issue has been verified, you may choose a replacement sent by ECOHUB at no additional charge or a refund for the affected item to your original payment method. You do not need to return the affected item.

This resolution does not apply to normal wear and tear, stains, fading, scratches, accidental damage, misuse, overloading, unauthorized repairs or alterations, damage caused by an airline or another third party, or products that are lost or stolen, as these are not defects in materials or workmanship.

ECOHUB does not provide a voluntary commercial warranty beyond the period described above. Any consumer guarantees, rights, or remedies that cannot be excluded under applicable law remain available.

Refunds

For a standard return, we will notify you whether the refund has been approved after we receive and inspect the returned item.

For an item verified as damaged on arrival, incorrect, or affected by a defect in materials or workmanship, you do not need to return the item. If you choose a refund, we will process it after the issue has been verified.

If a refund is approved:

It will be issued to the original payment method;
We generally process it within 3–5 business days after completing the return inspection or verifying the product issue; and
Your bank, card issuer, or payment provider may require an additional 5–10 business days to post the refund to your account.

Processing times imposed by banks or payment providers are outside ECOHUB’s control.

For a standard change-of-mind return, original shipping charges are generally non-refundable. However, where applicable consumer law requires us to refund all or part of the standard outbound delivery charge, we will comply with those requirements.

Exchanges

We do not currently offer direct exchanges for a different color, style, or other personal preference.

If you would like another product, color, or style, please return the original item in accordance with this Policy and place a new order for the item you want.

A verified item that arrived damaged or incorrect, or an eligible defect in materials or workmanship, is not treated as a standard exchange and will be handled under the applicable resolution provisions above.

Order Cancellations

If you would like to cancel an order, contact us as soon as possible at help@ecohubtravel.com. We will make reasonable efforts to cancel it before dispatch.

Because orders may enter processing, packing, or shipping shortly after they are placed, we cannot guarantee that every cancellation request can be completed. Once an order has been dispatched, it cannot be canceled. You may request a return after delivery in accordance with this Policy.

Your Statutory Consumer Rights

Our voluntary 30-day return arrangements and product-issue resolutions are not intended to restrict, exclude, or replace any mandatory consumer rights available under the laws of your country or region.

If any provision of this Policy conflicts with mandatory applicable consumer protection law, the applicable law will prevail.