Shipping Policy

Thank you for shopping with ECOHUB. This Shipping Policy explains our delivery destinations, shipping charges, estimated delivery times, and other important information about order fulfillment.

Shipping Destinations, Rates, and Estimated Delivery Times

All orders are charged in U.S. dollars (USD).

Free shipping eligibility is based on the merchandise subtotal after discounts and before taxes and shipping charges. Available shipping methods, rates, and estimated delivery times will be shown at checkout. Information displayed at checkout will apply to your order.

“Business days” exclude Saturdays, Sundays, and public holidays observed at the delivery destination.

Remote U.S. Destinations

Our remote U.S. delivery service currently covers:

• Alaska;

• Hawaii;

• Guam;

• Puerto Rico; and

• The U.S. Virgin Islands.

A flat shipping fee of $24.99 applies to these destinations. Orders shipped to these destinations are not eligible for free shipping.

Destinations and Addresses We Do Not Currently Serve

We currently do not ship to:

• American Samoa;

• The Federated States of Micronesia;

• The Marshall Islands;

• The Northern Mariana Islands;

• Palau;

• U.S. APO, FPO, or DPO military addresses;

• Yukon, the Northwest Territories, or Nunavut in Canada;

• British Forces Post Office (BFPO) addresses; or

• Other remote areas or postal codes shown as unavailable at checkout.

Shipping availability may change based on inventory location, carrier coverage, and local delivery conditions. If we cannot deliver to your address, an available shipping method will not appear at checkout.

Order Processing and Delivery Estimates

Orders require payment verification, inventory allocation, and fulfillment processing before shipment.

Delivery times displayed on our website or at checkout are estimates and are not guaranteed delivery dates. Actual delivery may be affected by:

• Weekends or public holidays;

• Severe weather or natural disasters;

• Carrier delays;

• Incomplete or incorrect addresses;

• Customs inspections or local regulatory requirements;

• Promotional periods, holiday shopping seasons, or other periods of high order volume; or

• Other circumstances outside ECOHUB’s reasonable control.

Order Tracking

Once your order ships, we will send a shipping confirmation and tracking information to the email address provided with your order.

Tracking information may take some time to appear in the carrier’s system. If no tracking activity is available immediately after receiving your tracking number, please check again later.

Split Shipments

If items in your order are stored at different fulfillment locations or need to be shipped in separate packages, your order may arrive in multiple shipments.

You may receive separate shipping confirmations and tracking numbers. We will not charge additional shipping fees for split shipments beyond the amount shown at checkout.

Shipping Addresses

Please make sure that your recipient name, shipping address, postal code, and contact information are complete and accurate before submitting your order.

If you need to request an address change, contact us as soon as possible at help@ecohubtravel.com. Once an order has entered processing or has shipped, we cannot guarantee that the address can be changed.

If an order is delayed, lost, returned, or requires reshipment because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping the order. This does not apply where the issue was caused by ECOHUB or the carrier.

Delayed, Lost, or Marked-as-Delivered Packages

If your order has not arrived within the estimated delivery period, please check the tracking information and confirm that the shipping address is correct.

If tracking shows that your package was delivered but you cannot locate it, please check any safe delivery locations and ask household members, neighbors, building management, or the local carrier.

If the package still cannot be located, contact us at help@ecohubtravel.com with your order number and tracking information. We will assist with the carrier investigation and provide an appropriate resolution based on the outcome.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item is damaged in transit, has a quality issue, or is different from what you ordered, contact us within 7 days of delivery at help@ecohubtravel.com and provide:

• Your order number;

• A description of the issue; and

• Clear photos or videos showing the item and its packaging.

Once the issue has been verified, you may choose between a replacement at no additional cost or a refund. You will generally not be required to return the affected item unless we specifically ask you to do so.

This 7-day notification period does not limit any mandatory consumer rights available to you under applicable law.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at help@ecohubtravel.com.

We will make reasonable efforts to accommodate your request. However, because orders may quickly enter fulfillment or shipping, we cannot guarantee that every change or cancellation request can be completed.

Orders cannot be canceled after they have shipped.

Taxes, Duties, and Customs Charges

Applicable sales tax, VAT, or GST will be calculated and collected at checkout where required. Where import duties or taxes apply, the applicable amount and payment responsibility will be shown at checkout. Customers will not be charged the same duties or import taxes twice. If a carrier requests an unexpected payment upon delivery, please contact us at help@ecohubtravel.com before making payment.

Contact Us

If you have any questions about shipping, tracking, or your order status, please contact us:

Email: help@ecohubtravel.com