Refund policy

Return & Refund Policy

We understand that sometimes things don’t work out as expected. If you’re not completely satisfied with your purchase, we’re here to help.

 

 

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

· Be unused, unworn, and in the same condition as received 

· Have all original tags attached 

· Be free from scratches, stains, odors, or any signs of use 

· Not have been used for travel or outdoor purposes 

· Important:
Items showing any signs of use, including wear, dirt, damage, or missing tags, will not be accepted for return.

To initiate a return, please contact us at:
help@ecohubtravel.com

Returns sent without prior authorization will not be accepted.

 

 

Return Shipping

· Customers are responsible for return shipping costs.

· If your item arrives defective, damaged, or incorrect, we will cover the return shipping cost.

We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.

 

 

Non-Returnable Items

The following items cannot be returned:

· Custom or personalized products

· Final sale items

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

 

 

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If your return is approved:

· The refund will be issued to your original payment method 

· Refunds will be processed after the returned item has been received and inspected 

Please note:

· Processing times may vary depending on inspection and handling.

· It may take additional time for your bank or credit card provider to process and post the refund.

 

 

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original purchase and place a new order.

 

 

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a defective, damaged, or incorrect item, contact us immediately at:
help@ecohubtravel.com

We will resolve the issue as quickly as possible at no additional cost to you.

 

 

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after receiving the item.

 

 

Contact Us

If you have any questions about returns or refunds, please contact us at:
help@ecohubtravel.com